At a99bet, entertainment comes first — and that means keeping gambling fun, affordable, and fully within your control. This page explains the tools, resources, and support available to every player in Bangladesh who wants to stay on top of their gaming activity.
Our Commitment
a99bet was built for Bangladeshi players who enjoy cricket betting, live casino games, and slots as a form of entertainment. We take our responsibility seriously: gambling must never become a source of financial stress, relationship strain, or emotional harm. When the fun stops, stop.
We provide a suite of practical tools — deposit limits, loss limits, session reminders, cooling-off periods, and full self-exclusion — so that every player can engage with a99bet on their own terms. These tools are available free of charge, take effect promptly, and cannot be reversed without a mandatory waiting period.
Important: If you believe your gambling has moved beyond entertainment and is affecting your daily life, finances, or relationships, please reach out to our support team immediately via live chat. Help is available 24 hours a day, 7 days a week.
Never gamble with money you need for essentials — rent, food, or utilities. Treat your gambling budget as a leisure expense, the same as a cinema ticket or a meal out.
Decide on a budget and a time limit before each session. Stick to these limits whether you are winning or losing. Do not chase losses.
Step away from the platform regularly. Gambling under stress, fatigue, or emotional distress leads to poor decisions. A refreshed mind makes for a better gaming experience.
Player Protection Tools
Every a99bet account comes with a full set of responsible gaming tools. They are free, easy to activate, and designed to keep you in charge of your experience at all times.
Set a daily, weekly, or monthly cap on how much you can deposit into your a99bet account. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately. Increases to your limit require a mandatory 7-day cooling-off period before they apply.
Define the maximum amount you are willing to lose over a set period — daily, weekly, or monthly. When your net losses reach this threshold, a99bet will restrict further play for the remainder of that period. This tool is one of the most effective ways to keep your gambling within budget.
Set a maximum duration for each gaming session. When your session time expires, you will receive a notification and be prompted to take a break. You can configure a mandatory break period before your next session begins. Time limits help prevent extended play that can lead to fatigue-driven decisions.
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be restricted from play. This is a lighter alternative to self-exclusion and is ideal when you simply need time away to reassess your habits.
Self-exclusion is our strongest tool. You can request to be excluded from the a99bet platform for a minimum of 6 months or for a permanent period. Once activated, self-exclusion cannot be reversed until the minimum period has elapsed and a formal reinstatement request has been reviewed. We encourage anyone who feels gambling is becoming a problem to use this tool without hesitation.
You can opt out of all promotional communications — bonus offers, tournament invitations, and special event notifications — at any time. Simply contact our support team and we will remove you from all marketing lists. This ensures you are not encouraged to gamble beyond your own chosen limits by external prompts from a99bet.
Getting Started
Activating any of a99bet's responsible gaming tools takes less than two minutes. Here is a step-by-step guide to setting up the protections that are right for you.
All tools are free of charge and available to every registered a99bet player. You do not need to provide any reason for activating a limit, cooling-off period, or self-exclusion request. Contact support at any time via live chat.
Access your account via the a99bet Login page. Ensure you are using your registered credentials. If you have forgotten your password, use the account recovery option on the login page.
Once logged in, go to your account settings or player profile section. Look for the "Responsible Gaming" or "Player Safety" subsection within the settings menu.
Select the tool you want to activate — deposit limit, loss limit, session time limit, cooling-off period, or self-exclusion. Each tool has a clear description and configuration options.
Enter the specific values for your chosen tool — for example, a daily deposit limit of ৳2,000, or a 7-day cooling-off period. Review the details carefully before confirming.
Confirm your selection. Restrictions (limits, self-exclusion, cooling-off) take effect immediately. You will receive a confirmation notification. If you need help at any step, contact our 24/7 live chat support team.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling has moved beyond healthy entertainment. If you recognise any of these patterns in yourself or someone you know, seek help immediately.
Chasing losses — continuing to gamble in order to win back money that has already been lost, often leading to even greater losses.
Gambling with essential money — using funds meant for rent, food, utility bills, or family expenses to place bets or fund casino sessions.
Inability to stop — feeling compelled to continue gambling even when you have decided to stop, or when you know the consequences are harmful.
Hiding gambling activity — lying to family members, friends, or colleagues about how much time or money is spent on gambling.
Neglecting responsibilities — missing work, school, family obligations, or social commitments because of gambling activity.
Borrowing to gamble — taking loans, borrowing from friends or family, or using credit specifically to fund gambling.
Emotional distress around gambling — feeling anxious, irritable, depressed, or restless when unable to gamble, or after a losing session.
Self-Assessment
Answering "yes" to two or more of the following questions is a strong indicator that it may be time to take a break, speak with our support team, or seek professional help.
Have you ever felt the need to bet more and more money to get the same feeling of excitement from gambling?
Have you ever tried to cut back on gambling but found it difficult or impossible to do so?
Have you ever gambled to escape from problems, stress, or feelings of sadness or anxiety?
Have you ever returned to gambling the day after a loss in order to try to win your money back?
Have you ever lied to people close to you about how much time or money you spend on gambling?
Has gambling ever caused serious financial problems for you or your family, such as inability to pay bills or debts?
Have you ever felt guilty, ashamed, or distressed after a gambling session?
If you answered yes to two or more questions above, we strongly encourage you to contact a99bet support via live chat to discuss activating self-exclusion or a cooling-off period, or to speak with a professional gambling support service.
Healthy Habits
For the vast majority of a99bet players, gambling is a source of fun and entertainment. These practical tips help keep it that way.
Set a fixed entertainment budget each week or month. If that budget is gone, stop. Never gamble with money earmarked for essential expenses such as rent, food, or school fees.
Decide how long you will play before you begin and stick to it. Use a99bet's built-in session timer or set an alarm on your phone. Extended sessions often lead to impulsive decisions.
Chasing losses is one of the most common and damaging patterns in problem gambling. If you have lost your session budget, close the platform and walk away. Every bet is independent of the last.
Step away from the screen every 30 to 45 minutes. Grab a drink, go for a short walk, or chat with someone. Fresh perspective helps you make better decisions when you return.
Do not gamble when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and increase the likelihood of impulsive, high-risk bets.
If gambling is affecting your mood, relationships, or finances, talk to a trusted friend, family member, or professional counsellor. Sharing the problem is the first step toward resolving it.
Age Verification
a99bet is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any form of betting or gaming on the platform. This is a firm, non-negotiable requirement.
All new registrations are subject to age verification as part of our Know Your Customer (KYC) process. Players may be asked to provide a copy of their National Identity Card (NID), passport, or other government-issued identification confirming their date of birth before being permitted to deposit or withdraw funds.
Any account found to belong to a person under the age of 18 will be immediately suspended, all winnings will be voided, and any deposits made will be refunded to the original payment source (bKash, Nagad, Rocket, Upay, or card) after identity verification.
For parents and guardians: If you believe a minor in your household has accessed or registered on the a99bet platform, please contact our support team immediately via live chat or at [email protected]. We will investigate and take action within 24 hours.
Every a99bet account undergoes identity and age verification before full account privileges are granted. Players who do not complete KYC within the required period will have their accounts restricted.
We strongly recommend that parents and guardians use parental control and web-filtering software to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Bark, or built-in device parental controls can block access to gambling websites.
Never share your a99bet username and password with minors or anyone else. Keep your account credentials secure to prevent unauthorised access by underage individuals in your household.
Get Help
Whether you want to activate a tool, have a concern about your own gambling habits, or are worried about someone else, help is always within reach at a99bet.
Our dedicated responsible gaming support team is available via live chat 24 hours a day, 7 days a week, including all public holidays. Average response time is under 10 minutes (Bangladesh Standard Time, UTC+6).
Available 24/7For non-urgent responsible gaming enquiries, account limit requests, or self-exclusion applications, you can reach our team by email. We respond to all responsible gaming emails within 4 hours.
[email protected]If you feel you need support beyond what a99bet can provide, we encourage you to speak with a professional counsellor or a mental health professional experienced in problem gambling. Your wellbeing is the priority.
Your Wellbeing FirstExplore a99bet Responsibly
Now that you are familiar with the responsible gaming tools available at a99bet, explore the platform with confidence. Remember: set your limits, play within your budget, and enjoy the experience. 18+ only.