a99bet Privacy Policy

1. Introduction

a99bet ("we", "us", "our") is an online betting and casino platform operating at a99bet.bio and primarily serving players based in Bangladesh. We are committed to protecting the privacy of every individual who interacts with our platform and to handling personal data with care, transparency, and integrity.

This Privacy Policy sets out in plain terms what personal data we collect from you when you visit our website or use our services, why we collect it, how it is processed and stored, with whom it may be shared, and the rights and choices available to you regarding your personal information. This policy applies to all data collected through the a99bet website, mobile-optimised platform, live chat support, and any other channel through which you interact with us.

Where we refer to "personal data" in this policy, we mean any information that identifies you or could reasonably be used to identify you as an individual, including your name, date of birth, contact details, financial information, and behavioural data generated by your use of the platform.

2. Data We Collect

The personal data we collect about you falls into the following categories:

2.1 Identity & Registration Data

When you register an account with a99bet, we collect the information you provide directly, including:

• Full legal name
• Date of birth (for age verification purposes)
• Username and password (password stored in hashed form only)
• Gender (optional, where provided)
• Nationality

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, district, and postal code within Bangladesh)

2.3 Identity Verification (KYC) Documents

To comply with our anti-money laundering and responsible gaming obligations, we may collect copies of:

• National Identity Card (NID)
• Passport or driving licence
• Utility bill, bank statement, or other proof of address
• Selfie or live photograph for liveness verification (where required)

2.4 Financial Data

• Mobile wallet identifiers used for deposits and withdrawals (e.g., bKash account number, Nagad account number, Rocket account number, Upay account number)
• Card type and last four digits of card number where Visa or Mastercard is used
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

2.5 Betting & Gaming Activity Data

• Bets placed, bet amounts, odds accepted, and bet outcomes
• Casino games played, session durations, and wager amounts
• Bonuses claimed and wagering requirement progress
• Account balance history

2.6 Technical & Device Data

• IP address
• Device type, operating system, and browser version
• Referring URL and exit URL
• Pages viewed, features accessed, and time spent on the platform
• Session timestamps and login history

2.7 Communications Data

• Live chat transcripts with a99bet support agents
• Email correspondence with [email protected]
• Feedback, complaint, and dispute records

Data Category	Examples	Purpose
Identity & Registration	Name, date of birth, username	Account creation, age verification
Contact	Email, phone, address	Communication, account recovery
KYC Documents	NID, passport, utility bill	Identity verification, AML compliance
Financial	bKash number, transaction history	Deposits, withdrawals, fraud prevention
Gaming Activity	Bets placed, game sessions	Service delivery, responsible gaming
Technical & Device	IP address, browser, OS	Security, fraud detection, analytics
Communications	Live chat logs, emails	Support, dispute resolution, quality

3. How We Collect Your Data

a99bet collects personal data through the following means:

3.1 Directly From You

The majority of the personal data we hold is provided by you directly when you: register an account; complete identity verification; make a deposit or request a withdrawal; contact our customer support team; submit feedback or a complaint; or respond to a promotional campaign.

3.2 Automatically Through Platform Use

When you access and use the a99bet platform, we automatically collect technical and behavioural data through server logs, session tracking systems, and cookies. This data is collected regardless of whether you are logged into your account and includes IP address, device information, and browsing behaviour on the platform. See Section 8 for full details of our cookie practices.

3.3 From Third-Party Partners

In certain circumstances, a99bet may receive personal data about you from trusted third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa/Mastercard network partners) — transaction status and masked payment identifiers to reconcile deposits and withdrawals.
• KYC / identity verification providers — verification status and document authenticity results.
• Fraud prevention services — risk scores and flagged indicators associated with your device or IP address.

When we receive data from third parties, we handle it in accordance with this Privacy Policy and the terms agreed with those third parties.

4. How We Use Your Data

a99bet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your a99bet account; processing login requests; and providing account recovery assistance.
• Identity verification: Confirming that you are aged 18 or above and verifying your identity in accordance with our KYC procedures to comply with anti-money laundering obligations.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; crediting winnings; and managing bonus funds.
• Service delivery: Providing access to cricket betting markets (BPL, IPL, T20 World Cup), live casino games (Evolution Gaming, Ezugi), and slots (Pragmatic Play, Microgaming, NetEnt, Spribe); personalising your experience; and delivering relevant promotional offers where you have not opted out.
• Customer support: Responding to your enquiries, complaints, and support requests via live chat and email.
• Responsible gaming: Monitoring your gaming activity patterns to identify signs of problem gambling; implementing deposit limits, loss limits, session limits, and self-exclusion requests; and contacting you where we have a safeguarding concern.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multiple account abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and regulatory compliance: Meeting our obligations under applicable laws including anti-money laundering regulations; responding to lawful requests from authorities; and maintaining records as required.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and to improve features, performance, and the overall user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and tournament announcements by email or in-platform notification, where you have consented or where we have a legitimate interest in doing so. You may opt out at any time by contacting support.

5. Legal Basis for Processing

a99bet processes your personal data only where we have a valid legal basis to do so. The legal bases we rely upon are as follows:

Processing Activity	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
KYC / age and identity verification	Legal obligation; legitimate interests
Fraud detection and prevention	Legitimate interests; legal obligation
Responsible gaming monitoring	Legal obligation; legitimate interests
Customer support communications	Performance of a contract with you
Marketing communications	Consent; legitimate interests
Platform analytics and improvement	Legitimate interests
Legal and regulatory compliance	Legal obligation

Where we rely on legitimate interests as our legal basis, we have assessed that our interests are not overridden by your rights and freedoms, taking into account the nature of the data, the processing activity, and the reasonable expectations of players using the a99bet platform.

6. Sharing Your Data

a99bet does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:

6.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary data with our payment partners: bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard transactions. Each payment partner operates under its own privacy policy and is responsible for how it handles transaction data on its end. a99bet ensures that contractual data protection obligations are in place with all payment partners.

6.2 Identity Verification (KYC) Providers

To fulfil our age verification and anti-money laundering obligations, we may share identity documents and personal details with specialist KYC verification service providers. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification service they provide to a99bet.

6.3 Game Content Providers

Game providers such as Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe may receive your account identifier and bet data for the purpose of delivering game content, calculating outcomes, and detecting technical issues. No sensitive personal identification data (such as your NID or full address) is shared with game providers.

6.4 Legal and Regulatory Disclosures

a99bet may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or where we are co-operating with an official investigation. We will notify you of any such disclosure unless we are legally prohibited from doing so.

6.5 Fraud Prevention Networks

We may share device and behavioural data with fraud prevention and anti-money laundering networks to identify and prevent fraudulent activity. Information shared is limited to what is necessary for this purpose and is governed by appropriate data sharing agreements.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of a99bet's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified prior to such a transfer and your data will continue to be handled in accordance with this Privacy Policy or a successor policy of equivalent standard.

7. Data Retention

a99bet retains your personal data for as long as your account is active and for a defined period following account closure, in accordance with the following retention schedule:

Data Type	Retention Period	Reason
Account registration data	5 years after account closure	AML compliance; dispute resolution
KYC documents	5 years after account closure	Legal obligation; AML record-keeping
Transaction records	5 years after each transaction	Financial record-keeping; AML compliance
Betting and gaming history	5 years after account closure	Responsible gaming; dispute resolution
Support communications	3 years after last interaction	Quality assurance; dispute resolution
Technical / device logs	12 months from collection	Security monitoring; fraud detection
Marketing preferences	Until opt-out or account closure	Consent management
Self-exclusion records	Permanently retained	Responsible gaming obligations

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.

8. Cookies & Tracking Technologies

a99bet uses cookies and similar tracking technologies on the a99bet.bio platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow us to recognise your browser, maintain your session, and remember certain preferences to improve your experience on the platform.

8.1 Types of Cookies We Use

• Essential / Strictly Necessary Cookies: These cookies are required for the platform to function correctly. They maintain your login session, remember items in your betting slip, and ensure secure access to your account. These cookies cannot be disabled without disrupting core platform functionality.
• Performance & Analytics Cookies: We use first-party analytics cookies to understand how players navigate the platform — which pages are visited most frequently, which features are used, and where players encounter difficulties. This data is aggregated and does not identify individual users. It helps us improve platform performance and the overall player experience.
• Preference / Functionality Cookies: These cookies remember your preferences — such as your selected language or display settings — so that you do not need to re-enter them on each visit.
• Security Cookies: Used to detect and prevent fraud, multiple account abuse, and other security threats. These cookies work alongside our fraud detection systems to protect player accounts.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies from specific sites. Please note that disabling essential cookies will prevent core platform features from working correctly, including the ability to log in to your account. The following links provide guidance on managing cookies in common browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Microsoft Edge: Settings > Cookies and site permissions
• Safari: Preferences > Privacy > Manage Website Data

9. Your Data Rights

As a player on the a99bet platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 days.

9.1 Right of Access

You have the right to request a copy of the personal data that a99bet holds about you, along with information about how it is processed. We will provide this information in a structured, commonly used format.

9.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details (such as contact information) directly within your account settings. For identity data held as part of KYC records, please contact support.

9.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal obligation to retain certain data (such as KYC and transaction records) under anti-money laundering regulations. Where we cannot fully erase your data, we will explain the reason and the extent to which deletion is possible.

9.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending our assessment of your objection.

9.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format so that it can be transferred to another service provider.

9.6 Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to your data being used for direct marketing purposes at any time. To opt out of marketing communications, contact our support team.

9.7 Rights Related to Automated Decision-Making

a99bet may use automated processes for certain decisions, such as fraud risk scoring or bonus eligibility assessments. If you believe that an automated decision has significantly affected you, you have the right to request human review of that decision. Contact our support team to make such a request.

10. Data Security

a99bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption on all data transmitted between your device and the a99bet platform.
• Encrypted storage for all sensitive personal data, including KYC documents and financial records.
• Hashed password storage — your account password is never stored in plain text.
• Access controls — personal data is accessible only to authorised a99bet personnel on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform and its infrastructure.
• Anomaly detection systems to identify and respond to unusual access patterns or potential security breaches in real time.
• Contractual obligations imposed on all third-party data processors requiring equivalent data security standards.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, not sharing your login credentials with others, and reporting any suspected unauthorised access to our support team immediately.

11. Children & Minors

The a99bet platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account, use the platform, or provide any personal data to a99bet.

If a99bet becomes aware that an account has been registered by, or that personal data has been collected from, an individual under 18, we will immediately suspend the account, void all associated activity, and take steps to securely delete the data in question. If you are a parent or guardian and believe that your child under 18 has registered on the a99bet platform, please contact our support team immediately via live chat or at [email protected].

We also encourage parents and guardians to make use of parental control software and filtering tools to prevent minors from accessing online gambling platforms. More information on responsible gaming and safeguarding tools is available on our Responsible Gaming page.

12. Changes to This Privacy Policy

a99bet reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via the platform or by email to the address registered to their account, and we will update the "Effective Date" and "Last Reviewed" date at the top of this document.

Your continued use of the a99bet platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, please cease use of the platform and contact our support team to arrange account closure.

We recommend reviewing this Privacy Policy periodically to stay informed about how a99bet is protecting your personal data. The most current version of this policy is always accessible at a99bet.bio/privacy-policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which a99bet handles your personal data, please contact our support team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the a99bet platform. Average response time under 10 minutes (Bangladesh Standard Time, UTC+6).
• Email: [email protected] (plain text — not a clickable link)

For requests to exercise your data rights (access, rectification, erasure, portability, objection), please contact us via live chat or email and include your registered account username and a description of your request. We may need to verify your identity before processing certain data rights requests to ensure we are responding to the account holder.

We aim to respond to all privacy-related enquiries within 30 days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.